New Podcast: What Happens When Access Improves for...

Podcast New Podcast: What Happens When Access Improves for Patients and Teams? January 08, 2026 - Elyce Wolfgang, CRA, Alex Pinto

Improving medical imaging access isn’t just about filling schedules, it’s about creating breathing room for your staff and building a better patient experience.

In the latest episode of Medical Imaging Matters, AHRA Executive Director Jason Newmark is joined by Elyce Wolfgang, CRA (WellSpan Health), and Alex Pinto (ECG Management Consultants) to explore how smarter access strategies can ease pressure on medical imaging teams, reduce burnout, and even help with retention.

Tune in as the group discusses how access goes beyond scheduling and serves as a strategic lever for efficiency and better patient care. Alex shares a national perspective on why access is a growth engine and offers practical ways to make improvements without sacrificing care. Elyce brings a boots-on-the-ground perspective, including how her team is tackling MRI demand and using data-driven metrics to keep workflows efficient and staff supported.

From foundational best practices to advanced strategies like AI-assisted scheduling and post-discharge imaging workflows, this episode offers fresh approaches to bring to your organization. Plus, learn how AHRA’s Best Practices Task Force is working to create benchmarking data that will help set a standard for medical imaging leaders to follow and raise the bar.

Tune in and subscribe on Spotify, Apple Podcasts, and Amazon Music.

Get In Touch With Elyce and Alex

Elyce Wolfgang: ewolfgang@wellspan.org
Alex Pinto: ampinto@ecgmc.com

Elyce Wolfgang, CRA WellSpan Health

Elyce Wolfgang currently serves as the system director of imaging services for WellSpan Health in Pennsylvania. In this role, she leads an exceptional team of six director-level and two manager-level leaders through strategy execution across a seven-hospital integrated delivery network. Her leadership focuses on enhancing patient and employee safety, optimizing workflows, and fostering employee engagement.

Previously, she served in various leadership roles in the radiology department at The Johns Hopkins Hospital, where she managed operations across various imaging modalities and led initiatives to enhance service delivery and staff development.

Elyce holds a certificate of radiography from The Johns Hopkins Hospital Schools of Medical Imaging, a bachelor’s degree from Bloomsburg University, and a Master’s of Healthcare Administration from The Pennsylvania State University. She is an active member of the Penn State MHA Program Board of Visitors, currently serving as chair (2023-2026), AHRA Annual Design Team, and credentialed as a Certified Radiology Administrator (CRA) through AHRA.

Elyce is an avid Penn State fan, Vespa rider, mom-chauffer to two awesome kids, and mediocre wife to her husband.

Alex Pinto ECG Management Consultants

Integrating his experiences as a clinician, an industry executive, and a consultant, Alex Pinto seeks to make big impacts for patients. Today’s healthcare consumers — both patients and providers alike — are more involved than ever before in making decisions related to care delivery and site of service. Alex is passionate about assessing problems and designing solutions to meet these consumer demands head on and supporting healthcare organizations through change, modernization, strategic realignment, and operational transformation.

Alex has over 20 years of experience working both with and within health systems, large medical groups, and service lines to address and optimize their care delivery models. He is a recognized leader in improving access to care and referral management and has an extensive track record of enhancing medical group and ambulatory operational performance and health system-provider alignment. Prior to consulting, Alex supported the strategic planning and operational execution of multiple specialties through his senior-level positions at LifePoint Hospitals and Ascension St. Thomas Health. He resides in Melbourne, Florida, with his wife and two daughters.

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