"Building a Culture That Elevates People, Performance, and Purpose," presented by Natalie Hurst and Amy Gallatin of The Ohio State University Wexner Medical Center, explored how intentional leadership can transform an organization’s culture, even during periods of significant change. The presenters shared their experiences rebuilding trust within their imaging department and creating an environment where employees feel empowered to contribute to meaningful improvements.

One concept that stood out was the “Pebbles in the Shoe” initiative. Rather than waiting for major issues to arise, staff are encouraged to identify the small frustrations they experience every day. These suggestions are reviewed, assigned to leaders, and tracked through completion, helping employees see that their feedback is valued and acted upon. It’s a simple idea with the potential to make a meaningful difference in both employee engagement and daily workflow.

It was also valuable to hear how much emphasis they placed on recognizing their team. From peer-nominated awards and celebrating Radiologic Technology Week to sharing positive patient comments, they demonstrated that recognition doesn’t have to be elaborate to make people feel appreciated. Creating opportunities to celebrate both individual and team successes helps reinforce a positive workplace culture.

Another key takeaway was their commitment to open communication. Through regular town halls, leadership huddles, and frontline staff participation in problem-solving, they have created more opportunities for collaboration across the department. It was a good reminder that the people doing the work every day often have the best ideas for improving it.

My biggest takeaway from this session was that building culture isn’t accomplished through one large initiative. It is the result of consistent, intentional actions that build trust over time. Whether through listening to employees, recognizing accomplishments, or creating space for honest conversations, each small effort contributes to a stronger team. The session offered several practical ideas that could be adapted in imaging departments of any size.

Special Thanks to Our Speakers

Natalie S. Hurst, MTDA
Business Operations Consultant
The Ohio State University Wexner Medical Center

Amy S. Gallatin, MS, RT(R)(CT)(MR), MRSO (MRSC™) (she/her/hers)
Director of Imaging Services
The Ohio State University Wexner Medical Center