By Eric B. LoMonaco Exceeding patient expectations is not only important; it is essential. Quality care generates income that rewards
By AHRA Staff No doubt you’ve heard of the popular AHRA & Toshiba Putting Patients First program and read about some of
By Cathy Story, BS, CRA, FAHRA The American Board of Radiology Foundation (ABRF) is an organization focused on creating a high-functioning, well-coordinated
By Mark Toatley, CRA
October 2012—Early in 2012, one path to improvement in which MD Anderson Cancer Center embarked upon involved an institutional focus on improving the caring and compassion exhibited by its employees toward others through implementing an initiative called “The Language of Caring,” by the Wendy Leebov group.
By Latasha Hill
June 2012—With the challenges faced in today’s healthcare industry, and more specifically within radiology, as imaging leaders we should show everyday value to our patients, staff, radiologists, and referring physicians. When imaging leaders provide everyday value to a person, they gain their loyalty for all future endeavors.