Patient Care – Page 3

Perfecting the Outpatient Experience

By Carrie Stiles, MBA, CRA, RT(R)(CT) Healthcare consumerism is a trend that’s developed over the past several years. According to

By Sandy Geroux, MS What makes us want to do things for others? For that matter, what makes us want

By Toby Edwards BS, CRA, RT(R) It used to be that a company’s customer satisfaction scores were something that they

By William R. Johnson, CRA, FAHRA, MBA Over the last several years, the patient experience has become both a focal

By Carrie Stiles, BS, RT(R)(CT) This year’s Annual Meeting in Las Vegas was, as usual, such an incredible experience for