A World-Class Experience Culture
By Sandy Michalski CRA, MBA, RT(R) Many articles have been written on the importance of the patient experience and its
Category: Patient Care
Setting the Scene in Healthcare: Performing Your Way to Patient Satisfaction
By Cathy Dolan-Schweitzer, MA Patient care is a priority for everyone on the hospital team, including radiology professionals. Too often, hospital teams are
Perfecting the Outpatient Experience
By Carrie Stiles, MBA, CRA, RT(R)(CT) Healthcare consumerism is a trend that’s developed over the past several years. According to
Creating “WOW” Experiences for Staff and Patients
By Sandy Geroux, MS What makes us want to do things for others? For that matter, what makes us want
The ART of Accommodation
By Toby Edwards BS, CRA, RT(R) It used to be that a company’s customer satisfaction scores were something that they
