A World-Class Experience Culture
By Sandy Michalski CRA, MBA, RT(R) Many articles have been written on the importance of the patient experience and its
Connecting medical imaging leaders to the latest industry news, best practices, and AHRA happenings.
By Sandy Michalski CRA, MBA, RT(R) Many articles have been written on the importance of the patient experience and its
By Cathy Dolan-Schweitzer, MA Patient care is a priority for everyone on the hospital team, including radiology professionals. Too often, hospital teams are
By Carrie Stiles, MBA, CRA, RT(R)(CT) Healthcare consumerism is a trend that’s developed over the past several years. According to
By Sandy Geroux, MS What makes us want to do things for others? For that matter, what makes us want
By Toby Edwards BS, CRA, RT(R) It used to be that a company’s customer satisfaction scores were something that they